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Terms Of Use

Terms and Conditions

 

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("T&C").

 

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

 

(“we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites . Please read the T&C carefully before placing any orders on www.thetiehub.com .  We recommend you should keep a copy of the T&C for future reference.

 

The tie hub  is a registered trademark of Big Five Inc. Our registered address is Office 11, 1st Floor Mithila shopping complex, V.M Road, J.V.P.D Scheme, Vile Parle (w), Mumbai 400056 . Our VAT number is. If you have any comments about the tie hub, you can email us at info@thetiehub.com

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the T&C and our Privacy Policy. If you are under 16 you must let your parent or guardian know about THE TIE HUB’s Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 however.

We may modify the T&C from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

REGISTRATION:

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@thetiehub.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify THE TIE HUB immediately of any breach of security or unauthorised use of your account.

Please refer to our Privacy Policy for information about how we use your data.

 

ELIGIBILITY TO PURCHASE:

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the THE TIE HUB terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to THE TIE HUB, whose applications are acceptable to THE TIE HUB and who have authorised THE TIE HUB to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. THE TIE HUB reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where THE TIE HUB feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

 

 

ORDERS:

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

THE TIE HUB offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our designer suppliers.

THE TIE HUB will store a record of your transactions for a minimum of one year.

 

PRICING POLICY:

Prices shown on the Site are in INR and are inclusive of VAT at the applicable. All prices and offers remain valid as advertised from time to time. The INR price of a product displayed on the Site at the time the order is accepted will be honoured.

Product prices are set at the beginning of each season. These prices are subject to change.

 

ACCEPTANCE OF YOUR ORDER:

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and THE TIE HUB will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Mumbai, India and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

PAYMENT:

Payment can be made by Visa, MasterCard, American Express, Maestro , Net Banking,NEFT and any other methods which may be clearly advertised on the Site from time to time. Once this transaction is complete, you will then return to www.thetiehub.com. Payment will be debited and cleared from your account upon dispatch of your order by THE TIE HUB. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to THE TIE HUB, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using HDFC, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, THE TIE HUB uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

INSURANCE AND DELIVERY:

THE TIE HUB insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by THE TIE HUB, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours, or 72 hours during sale periods. All orders that have been place in the second half of Friday till Sunday will only be dispatched on the following Monday. There will be no dispatches on Festivals and bank holidays.  Estimated delivery times are to be used as a guide only and commence from the date of dispatch. THE TIE HUB is not responsible for any delays caused by destination clearance processes.

 

RETURNS AND EXCHANGES:

Our policy

Items should be returned unused and with all THE TIE HUB and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

All refund will be made between 10-15 working days post confirmation.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

All items returned should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within one months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on THE TIE HUB. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

 

INTELLECTUAL PROPERTY RIGHTS:

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including THE TIE HUB Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by THE TIE HUB and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

 

CONTENT:

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. THE TIE HUB tries to ensure that the information on this site is accurate and complete. THE TIE HUB does not promise that THE TIE HUB’s Content is accurate or error-free. THE TIE HUB does not promise that the functional aspects of the Site or THE TIE HUB’s Content will be error free or that this Site, THE TIE HUB Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE:

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

YOUR ACTIVITY:

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this Site on a temporary or permanent basis.

 

THIRD PARTY:

We may include hyperlinks on this Site to other websites or resources operated by parties other than THE TIE HUB, including advertisers. THE TIE HUB has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

 

YOUR RIGHTS:

You have certain rights under the law.

  1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
  2. Certain remedies if a product is defective; and

Nothing in the T&C is intended to affect these rights. For more information about your rights contact the local authorities.

 

 Terms For Promotions/Contests/Offers/Campaigns:

·         Winners of specific contests can use their coupons in the sale.

·         Multiple coupons may not be redeemed against a single order.

·         Sale discounts apply to selected items only.

·         Promotional offers and discounts may be combined only at the discretion of www.thetiehub.com.

All offers are non-transferable and have no cash value.

www.thetiehub.com reserves the right to extend or terminate the offers/sale, without further information at any point of time.

In case of any query pertaining to use of coupon and/or credit note or regarding the sale/offers, please email customer care at  www.thetiehub.com.

 

General Terms for Offers and Promotions:

 

Discounts will be applied to the total merchandise value including VAT and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.

Only one credit note/gift coupon/coupon can be used per order unless otherwise stated.

Discount coupons - Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, a combination of the two and in case of COD, a cheque).

Promotional discount coupons - We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made though this Website.

www.thetiehub.com shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.

www.thetiehub.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. www.thetiehub.com, at its discretion, can withdraw a particular scheme from the website or market.

In case of any query pertaining to use of coupon and/or credit note or regarding the schemes, please email customer care .

While participating in any www.thetiehub.com contest you hereby agree to release and hold www.thetiehub.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.

 

NO WAIVER:

If you breach the T&C and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&C.

 

GOVERNING LAW:

These T&C shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

 

Disclaimer:

 

It is the customer's responsibility to login earlier if they want to avail better products or styles because thetiehub.com sales are "first come, first served". The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out.

The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the present limit mutually agreed by us with our acquiring bank from time to time.