Return & Exchange

Policy Overview

Items should be returned unused and with all The Tie Hub and designer garment tags still attached. Contact our customer care team within 2 days of delivery to initiate a return or exchange.

Eligible for Return / Exchange

• Product received in damaged or defective condition
• Wrong product was delivered
• Manufacturing defect identified

Non-Eligible Items

• Hats and caps (non-returnable due to hygiene)
• Face masks (unless damaged upon receipt)
• Customized products and bulk / special orders
• Sale items (final sale, unless broken or damaged on arrival)

Exchange Process

1. Contact customer care within 2 days of delivery with your order number, date of transaction, delivery address, and a photograph of the product and its packaging.
2. Pack the item in its original packaging with the invoice and all tags / inclusions intact.
3. A reverse pickup will be arranged from the invoice address.
4. Our warehouse team will conduct a quality inspection upon receipt.
5. A replacement is dispatched within standard delivery timelines. If unavailable, a credit note is issued for the full amount.

Quality issues must be reported within 7 days of delivery with photographic evidence.

Refund Policy

• If a replacement is unavailable, a credit note is issued to your registered email
• Credit notes are valid for 6 months from the date of issue
• Redeemable online only
• Refunds processed within 10–15 working days post-confirmation

Return Address

Contact Customer Care