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Returns And Exchanges

Return and Exchange Policy

Order Shipped To India Address:

First and foremost, we want you to be happy, but if something is not right, let us know. You may return the merchandise and place a new order for another colour, or a different size, or an entirely new style.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 15 days from the date on which these goods were delivered.

Easy Online Domestic Returns And Exchanges

We offer free reverse pick-up services for all orders shipped within India. To initiate a reverse pick-up request Kindly send us an email at support@thetiehub.com. Once your request has been successfully registered, you will receive a reverse-pickup courier AWB number from us. We request you to follow the instructions given below:

Kindly mention the tracking number/AWB number on the return package

1. Take a copy of the order sheet and circle the product you are returning.

2. Pack the item you wish to return in the original delivery package, please ensure that the product is unused and in the same condition as you received it and all the tags of the product are in place.

3. Insert the order sheet and ensure that the parcel is packed properly.

4. The reverse pick-up AWB number and the address given below should be mentioned on the top of the parcel.

Attn. Mr Shivam (OP&S)
 Big Five Inc.
 C/O. The Tie Hub
 Office No:11, 1st Floor, Mithila Shopping Centre,
 V.M.Road, Above Boy London,
 JVPD Scheme, Vile Parle West
 Mumbai - 400056

5. When our courier partner arrives, hand over the parcel.

6. Once we receive the returned courier at the above warehouse address, we will initiate the Store Credit for the items returned. Once we initiate the Store Credit, it may take 1-2 days’ time to reflect in your registered login.

6. Online orders can be returned within 15 days of order delivery

Easy In-Store Exchanges

Alternatively, you can exchange the merchandise for another style or size at any of our exclusive stores. 

Juhu

The Tie Hub
Office No:11, 1st Floor, Mithila Shopping Centre,
V.M.Road, Above Boy London,
JVPD Scheme, Vile Parle West
Mumbai - 
Maharastra 400056

Kala Ghoda

The Tie Hub
Ropwalk Street 58, 
Sheth Chembar, 
Kala Ghoda, Fort, 
Mumbai, 
Maharashtra 400023

Visit any store from the list above within 15 days from the date of receiving the order for an exchange.

Please make note of the following points before visiting the store for a hassle-free exchange process:

1. Kindly carry the invoice copy along with the unused products & the tags intact.

2. If the newly selected merchandise value is more than the originally purchased merchandise value, then you may have to pay the difference amount.

We ONLY allow exchanges at our stores. Return requests can be processed by following the steps mentioned in the Easy Online Domestic Returns and Exchanges above section.

International Returns

We do not offer merchandise Exchange or Return on orders shipped internationally. In an unlikely event if any merchandise you have received is in a damaged condition or defective, please reach out to us at support@thetiehub.com within 48 hours of receiving the order. Our representative will guide you on this matter.

We do not accept any damage complaints after 15 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.

Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.