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Returns And Exchanges

First and foremost, we want you to be happy.

So if you are not 100% satisfied with our items, you may return them for a full store Credit or exchange them for new items.*


How do I return an item purchased on The Tie Hub?


With our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days (48 hours for damaged and defective) to raise a return request by just following the below mentioned procedures:

Raise a return request by calling our customer number at 022-26130975 (10 AM - 6 PM, Monday to Saturday).or by sending us the return request mail on our customer support email id “ “.


Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for either replacement/store credit (as per the situation).


Ideally in replacement, kindly arrange to send the product back to us on the below mentioned address:


Big Five Inc.

C/O The Tie Hub

Office No: 11,

Mithila Shopping Centre,

J.V.P.D Scheme,

Vile Parle (w),

Mumbai – 400056


We provide replacement of the product once we have received the product which was either ““Damaged, Defective, or Not as described and we have a done the quality check on the same (for damaged and defective items).


Replacement is subject to availability of the product. If the product is out of stock you will receive a Store credit on registered email address only.


When are returns not possible?


At The Tie Hub, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns.

The scenarios are as below:

  • If the return request is made after the specified time frame (15 days from the date of delivery), (48 hours for damaged and defective).
  • Anything missing from the package like the price tag, accessories, labels, original packing, etc.
  • A product is damaged due to misuse, physical damage done by human error, etc.
  • On any Customized order.