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Returns And Exchanges

What Is Your Return/Exchange Policy?

First and foremost, we want you to be happy.

So if you are not 100% satisfied with our items, you may return them for a full store Credit or exchange them for new items.*

We ship all domestic exchanges to you for free!

To receive a store credit or an exchange, items must be unworn, in new condition and postmarked within 15 days of the purchase date.

All you need to do is follow these simple steps:

          1. You can raise a replacement request by simply calling on customer care number at 022 26130975(10 AM - 6 PM, Monday to Saturday).

          2. You can also raise a replacement by mailing us on our support email id “support@thetiehub.com

However, if you are sending products back for exchange and purchasing new items, that means you have created a new unique order and therefore, you will be charged a new shipping fee (Rs.50/-for standard shipping).

Credit Note for your return will be issued and sent to you by email. Naturally, we do not refund for any shipping charges.

We highly recommend that you purchase delivery confirmation. Be sure to include your receipt with the return, and you will receive the exchange or a credit note back in your email within 3 business days from the day we receive the merchandise.  Make sure you pay the full cost for postage because we do not accept any packages by COD or that have postage due.

If you are returning a shipment internationally, be sure to mark it with NO VALUE. Any international packages shipped to us that are marked with any value (thus imposing duty payment upon us) will be refused by us.

Mail Returns to:

Big Five Inc.

C/O The Tie Hub

Office No: 11,

Mithila Shopping Center,

J.V.P.D Scheme,

Vile Parle(w),

Mumbai – 400056

*Please note that our return policy does not apply to re-sellers, tie of the month club members, custom or specially-placed orders or e-gift certificates.

*RESTOCK FEE FOR GROUP ORDERS: Please note that for returns of ten (10) or more items of the same design, a 25% restocking fee will be charged to you. So if you aren't sure the item you see is the right color for you, just order one - and if it doesn't work for you, send it back for the full Store Credit! And if it does, order the rest!

And don't worry - there is no re-stocking fee if you are just exchanging your group of items for a new design!

By law, we are obligated to apply our return policy in a uniform manner, so if you are returning any items, be sure that it is within our 15-day policy. Otherwise, we cannot accept your return.